Kirby Corporation

  • Logistics Shore Tankering Customer Service Representative

    Job ID
    2016-1078
    Location
    Channelview, TX
    Category
    Shoreside Staff
  • Overview

    Ensure continuous information flow from internal/external tankering jobs.

     

    ***Must live within 45 minutes of Channelview, TX***

    Responsibilities

    Include the following, but are not limited to;

     

    • Identify customer requirements and ensure requirements are met.
    • Scheduling and dispatching of tankering operations personnel for Kirby Inland Marine and external customers.
    • Ensure load/discharge order requirements are created and communicated effectively to tankermen verbally, in written order form, email or fax.
    • Run data error exception reports at least once per day to insure missing transfer information is completed timely.
    • Ensure transfer problems or concerns are timely communicated to operations and to the customer.
    • Ensure transfer data is accurate and entered into Oasis promptly.
    • Update/ maintain the job scheduling tool and Job log book on each job assignment.
    • Assist billing/payroll with job order research and assure job order forms are filled out accurately.
    • Field phone calls supporting LM shore tankerman and LM shore tankering business.
    • Assist schedulers, supervisors and/or managers as needed.

    Shift Schedule 7 days on (0430 to 1630), 7 days off, 7 nights on (1630 to 0430), 7 off.  Candidate must be able to work in an open and busy environment and be able to handle a fluctuating workload.  Some overtime is required. CSR’s recently completing the day rotation will be on call/standby to cover in the event of emergency or sick time.

    Qualifications

    REQUIRED JOB SKILLS

    • Strong written and verbal communication skills
    • Detail-oriented and accurate
    • Self-motivated and multi-task oriented
    • Ability to operate standard office equipment

     

    Education      Bachelor's degree or equivalent maritime experience

    Experience    Minimum 1 year logistics or maritime experience preferred

     

     

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